Victims of Crime Assistance Tribunal

Victim Support Services

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Victims Support Agency

The Victims Support Agency (VSA), within the Department of Justice & Regulation, is the official Victorian Government Agency helping people in Victoria manage the effects of violent crime.

VSA represents people affected by crime, coordinating a whole-of-government approach to services for victims. The agency operates the Victims of Crime Helpline, and funds statewide services to provide victims with practical assistance, counselling and support through the justice system.

VSA is pivotal in linking victims to service systems, ensuring they receive personalised, timely and effective support to manage the effects of violent crime.


Victims of Crime Helpline

The Victorian Government’s  Victims of Crime Helpline offers information, advice and support for you and your family. 

Contacting the helpline is the first step to get free services to help you manage the effects of crime.

The helpline provides:

  • information about your rights 
  • advice about reporting a crime
  • information about the legal process, including after the offender is in jail
  • help applying for compensation and financial assistance
  • connections to other support services, such as the Victims Assistance Program.


Free support is available anywhere in Victoria


The Victims of Crime Helpline can organise a support worker to help you with:

  • your day to day needs
  • emergency home security
  • managing your personal safety
  • communicating with police and making a report
  • organising counselling, transport and medical services
  • getting ready for court
  • preparing a Victim Impact Statement
  • applying for financial assistance
  • getting information about the offender.


This free service is available by contacting the Victims of Crime Helpline.

Open: 8am-11pm, 7 days a week

Call: 1800 819 817

Text: 0427 767 891



Other States' Victim Support Services

Criminal Injury Compensation (QLD)  

Department of Justice Victims of Crime (NT)  

Department of Justice Support for Victims (WA) 

Victims Support Services (TAS) 

Victim Support (ACT) 

Victims Services (NSW) 

Victims of Crime Co-ordinator (SA) 



© Victims of Crime Assistance Tribunal, State Government of Victoria

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Last Reviewed 16 Apr 2024