Victim Support Services
Victims Support Agency
The Victims Support Agency (VSA), within the Department of Justice & Regulation, is the official Victorian Government Agency helping people in Victoria manage the effects of violent crime.
VSA represents people affected by crime, coordinating a whole-of-government approach to services for victims. The agency operates the Victims of Crime Helpline, and funds statewide services to provide victims with practical assistance, counselling and support through the justice system.
VSA is pivotal in linking victims to service systems, ensuring they receive personalised, timely and effective support to manage the effects of violent crime.
Victims of Crime Helpline
The Victorian Government’s Victims of Crime Helpline offers information, advice and support for you and your family.
Contacting the helpline is the first step to get free services to help you manage the effects of crime.
The helpline provides:
- information about your rights
- advice about reporting a crime
- information about the legal process, including after the offender is in jail
- help applying for compensation and financial assistance
- connections to other support services, such as the Victims Assistance Program.
Free support is available anywhere in Victoria
The Victims of Crime Helpline can organise a support worker to help you with:
- your day to day needs
- emergency home security
- managing your personal safety
- communicating with police and making a report
- organising counselling, transport and medical services
- getting ready for court
- preparing a Victim Impact Statement
- applying for financial assistance
- getting information about the offender.
This free service is available by contacting the Victims of Crime Helpline.
Open: 8am-11pm, 7 days a week
Call: 1800 819 817
Text: 0427 767 891
Email: vsa@justice.vic.gov.au
Other States' Victim Support Services
Criminal Injury Compensation (QLD)
Department of Justice Victims of Crime (NT)
Department of Justice Support for Victims (WA)
Victims Support Services (TAS)
Victims of Crime Co-ordinator (SA)